Patient Bill of Rights

To select those who provide you with Specialty Pharmacy services
To receive the appropriate or prescribed services in a professional manner without discrimination relative to your age, sex, race, religion, ethnic origin, sexual preference or physical or mental handicap
To be treated with friendliness, courtesy and respect by each and every individual representing our Pharmacy, who provided treatment or services for you and be free from neglect or abuse, be it physical or mental
To assist in the development and preparation of your plan of care that is designed to satisfy, as best as possible, your current needs, including management of pain
To be provided with adequate information from which you can give your informed consent for commencement of services, the continuation of services, the transfer of services to another health care provider, or the termination of services
To express concerns, grievances, or recommend modifications to your DME and Pharmacy services, without fear of discrimination or reprisal
To request and receive complete and up-to-date information relative to your condition, treatment, alternative treatments, risk of treatment or care plans
To receive treatment and services within the scope of your plan of care, promptly and professionally, while being fully informed as to our Pharmacy’s policies, procedures and charges
To request and receive data regarding treatment, services, or costs thereof, privately and with confidentially
To be given information as it relates to the uses and disclosure of your plan of care
To have your plan of care remain private and confidential, except as required and permitted by law
To receive instructions on handling drug recall
To receive instructions on how to access drugs if emergency, disaster, or delay occurs
To confidentiality and privacy of all information contained in the client/patient record and of Protected Health Information; PHI will only be shared with the Patient Management Program in accordance with state and federal law
To receive information on how to access support from consumer advocates groups
To Receive pharmacy health and safety information to include consumers rights and responsibilities
To know about philosophy and characteristics of the patient management program
To have personal health information shared with the patient management program only in accordance with state and federal law
To identify the staff member of the program and their job title, and to speak with a supervisor of the staff member if requested
To receive information about the patient management program
To receive administrative information regarding changes in or termination of the patient management program
To decline participation, revoke consent or dis-enroll at any point in time

Patient Responsibilities

To provide accurate and complete information regarding your past and present medical history
To agree to a schedule of services and report any cancellation of scheduled appointments and/or treatments
To participate in the development and updating of a plan of care
To receive evidence-based health information and content for common conditions, diagnoses, and the treatment diagnostics and interventions [CSCD 1 (c ii)]
To communicate whether you clearly comprehend the course of treatment and plan of care
To comply with the plan of care and clinical instructions
To accept responsibility for your actions, if refusing treatment or not complying with, the prescribed treatment and services
To respect the rights of Pharmacy personnel
To notify your Physician and the Pharmacy with any potential side effects and/or complications
To Notify Inwood Pharmacy via telephone when medication supply is running low so refill maybe filled appropriately.
To submit any forms that are necessary to participate in the program to the extent required by law
To give accurate clinical and contact information and to notify the patient management program of changes in this information
To notify their treating provider of their participation in the patient management program, if applicable

If you have questions, concerns or issues that require assistance, please call 1-844-295-8203 Complaints will be forwarded to management and you will receive a response within 5 business days.

Bill of Rights & Responsibilities

Patient Bill of Rights

Patient Responsibilities

Careers